Did I say that Technorati wasn’t winning any awards for customer service? I was wrong. Or, should I say, I was premature. I still think if you’re going to change something up on your users, you should inform them up front instead of leaving them to wonder and become frustrated. However, much to my surprise, Dave Sifry and the folks at Technorati are listening to us. He left several comments on my last post on this subject assuring us that Rank hadn’t disappeared completely and adding some info on the upcoming improvements to the “ticker” across the top of the newly designed site. They listened and responded. Rank is back.
I said “much to my surprise” because I think that’s pretty rare these days. People sit in their comfortable cubes and offices and make decisions that directly impact their customers and forget to actually listen to those who are making it possible for them to have a job in the first place: their customers/users.
Those of us who have blogs have customers as well. Are we listening to them? Are we responding to them?
(By the way, I actually broke into the top 10,000 while the Rank metric was absent for a couple of days, and I just wanted to say thanks! YOU made it possible for this blog to come this far in just over 4 months, and I am most grateful. Thanks for reading. Thanks for commenting. Thanks for the link love.)
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You’re right, unfortuately. I rarely see examples of good customer service these days, so things like this make a very refreshing change! Well done David et al!
Well done on hitting the golden 10k mark too!
Thanks Paul!
I’m glad to hear that you’ve had a response. I am quite frustrated with the new Technorati – all the people who favourited me are gone (0 faves – how sad is that?), links to me are being added, as far as I can tell, but my rating is not changing and I can only see a few of the newest links to my blog. All since the “new, improved” Technorati was launched. I assume they’re having widespread problems, but if they are, they’re not reporting them in any obvious place. So, I’m left to wonder if the problem is just isolated to me and a few others, put in a support post and wait…. Hope they get the bugs out soon. Congrats on hitting the 10,000 mark!!!
I noticed Mr Sifry over here and thought to myself that it was good customer service.
If you keep it up, Randa, you’ll be in the top 1000 before the year is out. Well done! After four months you’re moving faster than me. I think I was blogging for about two months before I actually realised I was going about it entirely the wrong way.
Oh, and there’s a name typo.
I use the Ajax Edit Comments plugin on my blog that allows changes during a set time period.
It’s a handy one.
Hopefully others will take Mr. Sifry’s lead and continue to monitor their brand and listen to their customers.
Nice work!
Thanks for the link to the plugin David. I’ve needed to install that for a while now, so I appreciate the nudge! It’s installed now, and I already edited your comment.
I’ve been trying to get answers out of them for 3 weeks now. I have only gotten one email from them, and am still trying to figure out why it is I that am getting the short end of the stick for that site.
Thanks for keeping up with Technorati. I had kind of given up on trying to keep up with what’s going on with them (the changes seem so frequent), but your article is helping to keep me current.
Thanks Laura, and thanks for the Stumble!
It’s good to know that Technorati still listens to the customers. My site isn’t ranked high enough to complain but when the time comes, Ill be sure to complain.
Does anyone know how to restrict searches by authority (with the new Technorati site). It used to be an easy drop down on the search page that let you search all blogs, “some authority”… I found that feature very helpful in restricting splogs.
I don’t know – never knew the feature was there in the first place. Sounds handy though.
Hey, for what it’s worth, grats on breaking the 10k barrier!
Took me over 2 years… I should probably start to figure some of this marketing stuff out someday…