Comments on: Building trust with clients - being honest about mistakes

By: David Lechner

David Lechner — Mon, 07 Apr 2008 16:06:21 +0000

Don’t worry, everyone makes mistakes sometimes. The most important thing is that you are honest about it.

By: Toni Farrington

Toni Farrington — Mon, 17 Mar 2008 15:45:29 +0000

I think you all have made some great points. We all try to refine the working process so that the opportunity to make mistakes is minimal, but they do happen. And I think professional honesty is the best way to admit your mistake, and eventually what it comes down to is how you are going to provide the solution. It is best to not focus on the problem, but how you are going to solve the challenge that is has presented, quickly!

By: Akhmad Guntar

Akhmad Guntar — Sat, 15 Mar 2008 10:44:24 +0000

“We are just humans and bound to make mistakes every now and then”

This notion is kinda trap. It’s true that we can’t avoid ourselves from making mistakes. But there are foolish mistakes and there are smart ones. What matter the most isn’t the mistakes itself, rather it’s on how we deal with them. Are we stumble upon the same rocks over and over again? (reminds me on donkey)

Are we also become wiser from experiencing our mistakes? Because there are still many (including me sometimes ) who tend to run or avoiding the feeling of guilty, while infact that feeling is good for us so we can learn and improve ourselves. The feeling of guilty is the fuel to change!

By: Erikka Fast Arone

Erikka Fast Arone — Sat, 15 Mar 2008 10:37:03 +0000

Admitting self mistakes is good, is it really our mistake to begin with? I don’t encourage you to have a quarell. I believe what matters from here is the extent we submit to our clients. There are things we should apologize for and try to make up for them, and there are some things we should only listen with empathy and apologize, but no need to make up for them in any way

By: Niche Annihilation Method Review

Niche Annihilation Method Review — Tue, 26 Feb 2008 13:09:53 +0000

I still make mistakes after 4 years into blogging. Admitting them certainly is not easy but you’re right. It’s definitely the way to get trust. Being honest about a project before, during and after completion is also important.

By: Simon

Simon — Mon, 25 Feb 2008 18:28:18 +0000

I think it takes a lot of balls to admit to a mistake, professionally and personally, and I admire anyone who has the guts to take that path as it’s so easy to make something up instead. I’ve been on both sides - I’ve lied to cover mistakes up, not because I was corrupt or sly, but because I was scared of what the truth would reveal (about me).

I’ve also chosen to tell the truth, and though it’s lost me one or two friends/clients, I’ve had no regrets. It just felt like less of a burden to tell the truth than to think up different strategies to cover up my mistake/s (and to deal with the guilt of lying).

By: Rom @ PR4 Link Directory

Rom @ PR4 Link Directory — Sun, 17 Feb 2008 20:37:52 +0000

That was such a nice article.

I have been in the same shoes before. What matters is really honesty and gaining trust in return.

We are just humans and bound to make mistakes every now and then

By: Aecgs

Aecgs — Wed, 13 Feb 2008 10:57:03 +0000

Loved the post. Solid advice for me as I’m bound to make a lot of mistakes. Thanks

By: Lee Kennedy

Lee Kennedy — Wed, 06 Feb 2008 18:45:26 +0000

The very fact that your proposing this level of honest makes me smile, I think in the next few years people are going to have to be (and will want to be) a bit more honest about their mistakes, which will (hopefully) lead to better working environments for everyone

By: Alex

Alex — Sun, 03 Feb 2008 16:37:41 +0000

It’s true. In this world, honesty goes a long way. Hell, in some cases it might even be to your advantage to have a mistake so you get to show off that honesty.